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Director of Operations in Phoenix, AZ at NX UTILITIES

Date Posted: 2/2/2018

Job Snapshot

Job Description

The Operations/Director is responsible for all NX Utilities operational activities. This position will be responsible for forecasting staff needs and hiring, statistical process control and analytical and financial reporting. 

Primary Responsibilities:

  • Management of client relationship(s), warehouse/logistics multi -site operations, and client and operational market needs
  • Manage the construction, underground, and/or engineering operations and schedules of our customer’s network
  • Managing project and vendor management including selection, contract, and negotiation processes, production tracking and reporting, and project closeout and retainage release
  • Work with support staff to develop construction schedules, monitor production, and ensure adherence to customer schedule/specifications
  • Oversight of overall performance, quality, and production levels of assigned markets
  • Responsible for staffing forecast, directing, placement and replenishment of staff to meet the client’s production requirements
  • Develop strategies and tactics for improving operation efficiencies while improving service levels,  employee retention and operational costs
  • Provide leadership and assume responsibility for the functional and financial control including development and management of monthly/quarterly and annual budgets
  • Act as a liaison to Corporate Shared Services, coordinate communication and resolutions to problems and concerns within the operations
  • Ensure compliance with established policies  and procedures and maintains effective internal control
  • All other duties as required 

Job Requirements

Education:

  • Bachelor’s degree in construction management or similar field or 5-10 years industry experience preferred and/or training; or equivalent combination of education and experience

Experience:

  • Experience in forecasting and budgeting
  • 5 to 10 years of Operations Management experience; specifically, management of large scale OSP projects
  • Proven experience coordinating work schedules in a dynamic environment to meet intermediateand completion milestones
  • Extensive knowledge of the cable and telecommunications industry including experience with underground utilities, placement and routing of those types of utilities/fiber optic, and cable tv pathways/ aerial and MDU

Technical Skills:

  • Knowledge of network drawings, route maps and scopes of work interpreting fiber test results and auditing projects for compliance with scopes of work
  • Proficient in Microsoft office products

Soft Skills:

  • Highly organized and detail orientated
  • Flexibility and the ability to thrive in a fast-paced environment
  • Above average decision making and problem solving skills
  • Leadership and negotiation, conflict management, analytical and problem solving capabilities, and strong customer orientation
  • Strong business minded consultative approach with focus on profitability and margin
  • Strong financial understanding; ability to interpret project financial indicators and use them as part of the decision making process
  • Skill in mentoring and training employees with varying educational backgrounds and aptitudes
  • Excellent interpersonal and customer service skills

 Physical Requirements:

  • Must be able to pass pre-employment screening that includes background and drug testing
  • Individuals must have a valid driver’s license and driving record meeting the company policy conditions
  • Travel up to 100% of the time, including short notice travel. Travel may include local site travel or national travel depending on training needs
  • Sitting at a desk for 6-8 hours a day
  • Working on a computer for 6-8 hours a day 

EOE

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