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Dispatcher in Audubon, PA at ACI USA, LLC

Date Posted: 6/8/2018

Job Snapshot

Job Description

We are seeking highly motivated individuals for providing communications and support for dispatch services and problem solving between the company and assigned customers.  A tremendous emphasis is placed on follow through and a positive, up-beat attitude. Your ability to work effectively under pressure is a must.

 ACI offers medical, dental, vision and medical/dependent care flexible spending accounts. We also offer additional benefits including life and disability insurance, a 401k, paid vacation & sick time.

Primary Responsibilities:

  • Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations per customer requests, specifications or needs.
  • Prepare daily work and run schedules, receive or prepare work orders and arrange for necessary repairs to restore service and schedules.
  • Relay work orders, messages, and information to or from work crews, supervisors and field inspectors.
  • Monitor personnel and/or equipment locations and utilization to coordinate service and schedules and to have real time tech status.
  • Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required per work orders or specifications.
  • Other duties as assigned

Job Requirements

Education:

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.,

 Experience:

  • Minimum of 3-6 months of related experience

 Technical Skills:

  • Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint)
  • Heavy data base entry and word processing daily in Microsoft Excel, Outlook and Adobe

Soft Skills:

  • Highly organized and detail orientated
  • Excellent data entry and scheduling skills
  • Ability to multi-task and work in a fast paced environment under tight deadlines
  • Time management skills; deadline adherence is mandatory
  • Must possess strong verbal and written communication skills

 Physical Requirements:

  • Must be able to pass pre-employment screening that includes background and drug testing
  • Sitting at a desk for 6-8 hours a day
  • Working on a computer for 6-8 hours a day
  • May be required to work long and unpredictable hours
  • Must be available to work weekends

 

EOE