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Fulfillment Technician in Indianapolis, IN at ACI USA, LLC

Date Posted: 11/8/2018

Job Snapshot

Job Description

ACI USA, LLC is seeking highly motivated individuals who will be responsible for competent performance of all tasks related to residential cable installation, upgrade and troubleshooting activities while meeting/exceeding company standards and expectations.

ACI offers medical, dental, vision and medical/dependent care flexible spending accounts. We also offer additional benefits including life and disability insurance, a 401k, paid vacation & sick time.

Essential Duties and Responsibilities

This position is responsible for the following tasks, other duties may be assigned

  • Install new service, troubleshoot, diagnose, repair or replace customer’s existing equipment as needed
  • Handle all customer complaints, questions and develop solutions
  • Must maintain a professional attitude, appearance, and performance throughout the day
  • Ensure all installation work is done according to quality standards
  • Provide the customer with the best service and promote a good relationship between the customer and the company
  • Work closely with dispatch in accordance to company procedures
  • Complete paperwork with each work order in a timely manner
    in order to ensure all details of the work are recorded for entry in the
    customer's account
  • Assist with work overflow when needed
  • Ability to work to meet both customer and company demands within a short timeframe
  • Regular, consistent and punctual attendance is required
  • Follow all company policies and procedures
  • Adhere to company safety policy
  • Other duties as assigned

Job Requirements

To perform this job successfully, an individual must be able to perform each of the essential duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • One year experience in electronics, CATV, telecommunications or related field, cable installation is a plus
  • Basic knowledge and understanding of multi-meter, RF signal level meter, computers and the Internet.
  • Must be able to frequently lift 80 lbs., climb heights and work inside attics and crawl spaces
  • Must be able to bend, stand, sit, crawl, climb, and lift throughout each day
  • Properly operate and maintain installation tools, hand tools and equipment
  • One year customer experience preferred
  • Ability to communication with the customer in a clear and straight forward manner
  • Must be highly motivated with a proven record of high productivity
  • Able to work outside in all types of weather
  • Able to work long hours including evenings, weekends and holidays.
  • Microsoft Office computer skills.
  • Must be able to pass pre-employment testing of a background check, motor vehicle record check, and a drug test per, per company policy
  • Must possess a valid driver's license

 

EOE

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