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General Manager in Dallas, TX at Premier CC

Date Posted: 9/7/2018

Job Snapshot

Job Description

Job Summary: This position is responsible for the oversight of all facets of the assigned market, including but not limited to; daily operations, safety, staffing, accomplishing business objectives, customer satisfaction, and profitability. 


Essential Duties and Responsibilities

  • Direct and coordinate all market activities to develop and implement long-range goals to meet business and profitability growth objectives
  • Review analyses of activities, costs, operations, and forecast data to determine market progress towards established objectives
  • Plan and implement procedures and systems to maximize operating efficiency and develop strategies to improve operational inefficiencies
  • Promote a safety first culture and ensure a safe work environment is maintained by adhering to and enforcing all Company safety practices and procedures
  • Determine ongoing staffing requirements, monitor staff, and ensure training needs are addressed
  • Supervise direct reporting staff according to Company policy
  • Oversee the maintenance of the facility, warehouse, fleet, vehicles, equipment, and tools
  • Handle escalated customer concerns and accurately document correspondence with customers
  • Establish, manage, and maintain subcontractor relationships
  • Liase with the Shared Services group to resolve concerns or issues within the operations
  • Review financial and operational performance data to monitor and measure productivity and goal progress
  • Metrics and reporting
  • Other duties as assigned

Job Requirements

Supervisory Responsibilities                                                 

  • Carries out supervisory duties in accordance with the Company’s objectives, policies, and applicable laws.  Responsibilities may include but are not limited to: planning, assigning, and directing work, interviewing, hiring, training, evaluating performance, rewarding and disciplining employees, addressing employee concerns, and partnering with HR to resolve escalated employee matters. 




  • Bachelor's degree (B. A.) in business or related field; or
  • (5) to (7) years’ related experience; or
  • Equivalent combination of education and experience.


  • (5) to (7) years’ experience in satellite installation, CATV, telecommunications, or related field
  • (2) to (3) years’ management experience

Technical Skills:

  • Computer and Microsoft Office proficiency
  • Advanced understanding of satellite installation, upgrade, and service

Soft Skills:

  • Ability to think analytically and apply sound judgment, solve problems, make effective

     decisions, and act with integrity

  • Ability to multi-task and work in a fast paced environment
  • Time management skills; must be able to meet deadlines
  • Superior communication and interpersonal skills
  • Knowledge of supervisory and employee management principles
  • Ability to lead, train, teach, and motivate staff
  • Strong customer orientation
  • Above average business and financial acumen

 Physical Requirements:

  • Must be able to pass pre-employment screening that includes background and drug testing
  • Must have a valid driver’s license and a drive record that meets Company requirements
  • Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, and lift 75 pounds; includes body weight, equipment, tools, and safety gear
  • Must have knowledge and experience using the required safety equipment and hand tools
  • Working on a computer for 6-8 hours a day
  • Sitting at a desk for 6-8 hours a day
  • May be required to work long and unpredictable hours



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