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General Manager in Kent, WA at QualSat

Date Posted: 5/10/2018

Job Snapshot

Job Description


The General Manager will be responsible for all operations in the local office while performing work for DirecTV. This will include managing workload, performance metrics, P&L responsibilities and the overall success of the operation.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Oversee business financials and provide reporting to management
  • Supervise lower level managers, warehouse, and field personnel
  • Responsible for maintaining building facilities, fleet, and equipment
  • Assist business development and management teams with initiatives/projects as assigned 
  • Direct work to meet customer and company specifications
  • Ensure that company policy is adhered to with respect to, but not limited to, safety, fleet, etc.
  • Monitor the performance and achievements of the employees
  • Assist with work overflow
  • Responsible for all safety, schedule and quality issues
  • Establish and manage all aspects of the Local Office operations to ensure annual profit targets are achieved
  • Provide all sales-related functions to our local customers to ensure annual sales targets are achieved
  • Provide hands-on project management for all projects
  • Manage weekly and quarterly Local Office Safety Meetings, per established procedures
  • Manage weekly operational meetings
  • Evaluate and select local subcontractors in accordance with established procedures, the applicable Codes and Standards and customer needs 
  • Oversee operating procedures within the Local Office in accordance with established guidelines and procedures
  • Manage roles and responsibilities for all employees
  • Establish and arrange to provide adequate training for all employees

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Job Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Strong decision quality: makes good decisions based upon a mixture of analysis, wisdom, experience and judgment; most solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions
  • Strong negotiating skills: can negotiate skillfully in tough situations with both internal and external groups; can settle differences; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations
  • Customer focus experience: dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers
  • Strong time management skills: effectively and efficiently uses their time; concentrates efforts on the more important priorities; can attend to a broader range of activities
  • Strong planning skills: accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals
  • Strong understanding of Selling, General and Administrative Expenses (SG&A), Profit and Loss Statement (P&L)
  • Must be highly organized, analytical, and detail-oriented with the ability to meet strict deadlines
  • Must be self-directed, results-oriented and able to handle multiple priorities in a fast-paced, continually changing environment
  • Strong computer skills in Microsoft Project, Office, Word, Excel, Outlook, PowerPoint
  • Ability to travel, as required

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience.


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